Common reasons clients contact us for strategic planning advice:
"We don't know what we don't know."
"We have many partners, players and stakeholders. We need external support and an independent evaluation and recommendations of our services."
"We need help understanding what's working well and where opportunities exist to enable our doctors, staff and others' to do their work, providing care and improving the health of our community(ies)."
What we do: We help our clients understand gaps and opportunities for improvement in the health care sector. We roll up our sleeves and work with clients to help them better understand what's unknown. We inform the clients' decision-making and strategic planning through our cross-sector: knowledge, skills, experience, and by leveraging our networks of influence. Typically our approaches are flexible, iterative and use a variety of proven mixed
methods that deliver on-time and on-budget projects with considerable stakeholder engagement.
Our expertise includes:
clinical health care leadership & project management
evaluation & quality improvement
community & stakeholder engagement: citizens, patient, family, physicians & professionals
patients as partners/person-centred health/patient-family focused care
team leadership & facilitation
network and partnership building including a national referral database
communication/social media/knowledge translation
diverse populations such as: mental health, chronic illness, rural & remote health, seniors health & First Nations
health information technology
resource management: fiscal, physician services, EMRs, human resources including most health professions, MDs, volunteers
business development & market analysis
mentoring & coaching
coping/quality of life services for individuals & groups
We are pre-qualified/approved service providers to various agencies including: -BC Clinical & Support Services (BCCSS, Formerly Health Shared Services BC) -The Government of British Columbia -The University of British Columbia -The University of Calgary -The Alberta Medical Association -Divisions of Family Practice (BC) -Doctors of BC (formerly BCMA) -Coleman Research Group (U.S.A.) -GLG (U.S.A.) -others
Customers are governments, health
authorities, universities, corporations, professional
associations, non-profits, other consultancies and individuals.
Clients/Customers include: >Numerous Physician groups in BC: "A GP for Me" (GP's, Public Engagement, PM, Leadership, Northern Interdivisional, Facility Engagement Initiative) >Nisga'a Lisims Government (NLG, Treaty First Nations) through INSITE Consultancy Inc., Health Services Review (photo collage below) >Alberta Medical Association (AMA), Choosing Wisely Alberta: Patient Engagement >IoT (the Internet of Things) Big Data in Healthcare Summits, IoT Events, Canada >All BC health authorities including: BC Lower Mainland, IMITS Policy, PHSA, FHA, VCH, PHC Emergency Dept. Protocols across all BC health authorities, PHSA/BCMHAS BC Children's Hospital, UBC Department of Pediatrics, Strategic Planning Vancouver Coastal Health Research Institute Operations Leadership, Provincial Programs, Providence Health Diversity Workshop, Island Health Allied Health Workshop, Interior Health Patient & Provider Engagement, Fraser Health Big Data in Health Care: Northern Health Clinical Therapy, multiple acute care, residential care and community areas
>Advantage International, Western Canada, health authority customer relationship bench-marking (AHS, HSSBC, others) >New York Institute of Technology, Health Professions, strategy/needs assessment>The University of British Columbia, Office of the CIO & Medicine, Privacy Review; Sessional Faculty, School of Human Kinetics, Guest Lecturer MHA Geriatric Leadership >USA Consulting Firms, business advisor >Various Chinese-Canadian business associations, seniors services, Mainland China >The National Forum on Patient Experience (Canada) >Mobile Healthcare Summit >Journil Solutions Ltd. (Telehealth) >BCIT & Douglas College, Sessional Faculty, health management/health sciences >The Conference Board of Canada, Marketing Partner (multiple events annually) >Crossroads Hospice Society, Needs Assessment & Strategic Planning >Global National TV 16x9: National documentary/CBC National Online Panel
>The BC Ministry of Health including Patients as Partners, Patient Voices Network >Intercultural Online Network (iCON) UBC School of Medicine e-health >Sanotron/Hacking Health Vancouver, 2013, Community Partner/Mentor >CHSRF (Canadian Health Services Research Foundation, now CFRI) >Inspire People Group (UK) >UK Trade Investment, British Consulate >France Trade Investment, French Consulate >Healthcare Leaders' Association of British Columbia >Public Agenda Group Inc. (BC) >Mentoring and coaching individuals >others
Photo (far above): Facilitation of focus group. Participants help inform strategic planning for a hospice NGO. Partial group photo.
Photo Collage (above): Nisga'a Lisims Government (NLG), Health Review including a population health assessment. President Eva Clayton, championing project survey. Photo (left): Vancouver Campus, NYIT: Dean Paul Dangerfield, Paul Gallant & Provost/VP Academic Dr. Rahmat Shouresh. Consulting provided on a health profession advanced education program. This work included engagement with: The BC Ministry of Health, The Ministry of Advanced Education (DQAB), all BC health authorities, several professional associations and universities. Later appointed to The MSOT Advisory Board, NYIT, Vancouver.
Our projects, and certainly our experience, focus on leadership and building collaborative relationships. Examples include: >Strategic planning >Physician, Health Provider, MOA, Patient & Public Engagement >Health care technology, including e-health, EMR, EHR, telehealth, start-ups >Bench-marking client satisfaction with health shared services' purchasing (CRM) >Emergency Department Treatment Protocols for Children & Adults in BC >Academic Privacy & Protection of Personal Information in Health Services >End of life & hospice community needs assessment >Evaluating LEAN >Seniors' Health in China >Knowledge Translation >Group and individualized wellness/quality of life and coping sessions
Photo (left) - Advising Chinese & Canadian business/political leaders in Southern China on health care solutions.
SEE/DOWNLOAD an overview of our work HEREon SlideShare or call Paul Gallant at 604.999.9164.
NYIT has been very fortunate to have engaged Paul Gallant in support of our strategic plans to introduce a new masters degree in the health professions. Paul's experience and networks within the health sector have been invaluable to the project and his professionalism and his attention to detail in conducting our planning, research and analysis excellent. P. Dangerfield, Executive Director and Vancouver Campus Dean at New York Institute of Technology
Paul's recent work with INSITE included facilitating stakeholder
analysis and content development on a project that included five
organizational partners. The project deliverables were achieved successfully and with a high degree of client satisfaction. Paul has excellent stakeholder engagement and facilitation skills and
his networks in health care/education and leadership sectors speak to
his high level of experience, credibility. in this environment. Paul is
candid, aware of the political environment and offers strategic advise
that helps others make informed decisions. P. Brownrigg, President, INSITE Consultancy & now Vice-president, Vancouver Coastal Health
"As co-founder and CEO of a new health information technology start-up, I sought out Paul for his insight regarding
introducing our offering to the workplace wellness and medical communities.
Paul provided concise, thorough feedback and suggested multiple strategies,
consistent with a lean start-up’s capabilities, to approach these markets, that
we are currently implementing. As we develop and achieve success, I look
forward to continuing an enjoyable working relationship with Paul."
Tatham CEO/Co-founder Journil, BC, 2014
“I have known Paul since 1998. In 2013-14 I worked with him when he led an initiative with approximately 160 family doctors, and a variety of diverse health authorities and community stakeholders. Paul worked with various advisors and partnering organizations to identify needs, opportunities and strategies to improve the health of our community. His leadership, clinical, research, networking and business skills enabled the project and partnerships to evolve, leading to positive outcomes/experiences for all involved. I was very pleased to work with him and highly recommend him.” Anneke Rees, Health Executive, BC, 2014
“It is rare to find people in business with high integrity and the ability to build rapport quickly with anyone they meet. Paul Gallant is that man. Paul's style and approach have helped him build networks locally and internationally. He is helping my company expand breakthrough science across North America and into Asia/China. Paul is highly experienced in health care and related fields, and I have come to respect him as a business partner and friend. If you are looking for a solid business consultant or partner that does what he says, Paul is your man." Tom Dutta, Business Executive & Chair, Mood Disorder's Association of BC
"Gallant HealthWorks was recommended to Tribal via a contact through the British Consulate General’s Office in Vancouver. Paul has assisted Tribal by: identifying opportunities, facilitating introductions to healthcare leaders, navigating the Canadian healthcare system plus promoting to increase Tribal’s visibility in the Canadian healthcare sector. At Tribal we appreciate the quick communication of opportunities and fact finding on a national basis provided by Gallant HealthWorks, plus the continuing valued relationship with Paul and his Associates. We have always found Paul to be a proactive partner, well connected to the health market and a shrewd observer of trends and assessor of possibilities. Even more important we find him very reliable and fun to work with." Nigel Draper, Director, Health Practice, Tribal Group (London, UK)
“I recently worked with Paul as part of a patient and health care provider content development/workshop facilitation in primary health. Paul was knowledgeable and skilled in working with and moving our team ahead under tight timelines. He supported team members in reaching our objectives and demonstrated a wide breadth of experience, adaptability and leadership in achieving our end goal. He has a great sense of humour and was a pleasure to work with!” R. Plowright, Fraser Health Authority, 2011
“Paul is a focused, dedicated team leader with strong executive-level support skills and contextual understanding of health care needs across BC and internationally. He has proven ability to communicate clearly and diplomatically in multicultural environments.”Svetlana Kishchenko MD, Public Health Specialist, Institute For Health Policy Analysis, 2010